Returns
Welcome to our Returns Page. We understand that sometimes purchases don't go as planned, and we're here to make the return process as smooth and straightforward as possible.
Whether you need to return an item due to a fault, an incorrect order, or any other reason, we have outlined clear steps to help you. Please review our policies and procedures below to ensure a hassle-free return experience.
Your satisfaction is our priority, and we're committed to providing the support you need.
Returns
Shop with confidence at Swallow Dental, thanks to our 30-day returns policy.
At Swallow Dental, we proudly offer a 30-day returns policy, allowing you to purchase with full assurance. If you need to return a product, you can do so within 30 days of your purchase.
Please ensure that products are returned in their original, undamaged packaging and in the same unused condition as when you received them. Include a Returns Form detailing the reason for your return.
Return your products to:
Returns Department
Swallow Dental Supplies
Unit 5 Marrtree Business Park
Silsden
BD20 0EF
Please note that Swallow Dental does not refund postage fees unless the goods are faulty or incorrect.
For your reassurance, we recommend using a courier, recorded delivery or registered post to return items to cover yourself against loss or damage. We cannot be held responsible for returned goods that we do not receive or have been damaged in transit.
Alternatively, you can request a collection for £11 +VAT via email or by calling 01535 656 312 (option 4).
If you have opted to receive a credit note for your returned goods, this will be applied to your account within 5 working days of us receiving the return and a copy emailed to you.
If you have already paid for the returned goods and have opted to receive a refund, this will be processed to the original payment method within 5 working days of us receiving the return.
If you have paid by bank transfer or cheque, you will need to provide us with details of the bank account used to make payment along with the Returns Form, or we will not be able to process the refund.
Terms and conditions
- You can return any items you purchased from swallowdental.co.uk for up to 30 days from the original purchase date.
- Products must be in the unused condition that you received them and in the original, undamaged box and packaging.
- The 30-day returns policy does not apply to items that are faulty/damaged – such items will need to be returned in accordance with our faulty items returns policy.
- Items with specific sell-by dates are exempt from the 30-day returns policy.
- Please do not send your purchase back to the manufacturer.
- We aim to process all refund requests within 5 working days of receiving any returned items.
- Postage fees for the original order will not be credited or refunded (except if the goods are faulty or you have received an incorrect item).
- Personalised goods cannot be returned. This excludes faulty items which can be returned in accordance with our faulty item returns policy.
- Due to safety legislation, we are unable to accept the return of any damaged or unwanted saline. Please dispose of any saline following drug disposal procedures at your practice.
Our returns policy does not affect your statutory rights of cancellation or return.
If you return an item because it is unsuitable or was ordered incorrectly, you will need to cover the postage costs. We recommend using a courier, recorded delivery, or registered post to protect against loss or damage. We are not responsible for items lost or damaged in transit.
If you return an item due to a fault, we can credit and refund up to £12 to cover your postage costs. If your return postage costs exceed this amount, please email us or call 01535 656 312 (option 4) to arrange collection. Provide a date, contact name, and collection address for the pickup. Ensure you are available at the collection time, as missed collections will be charged to your account. Collections cannot be arranged for Saturdays or Sundays.
To return goods, please complete our Returns Form.
We aim to process all returns on the day they arrive with us. Sometimes we don't manage to do this, but your return will be dealt with in four working days.
To return goods please complete our Returns Form.
We will contact you to discuss your options. These may include a refund or an estimate of the delivery date for a replacement.
Go to the your account section of our website, log in with your email address and password. You can see the status of all your orders from there.
We cannot accept returns on personalised products, including items customised with practice or business names.
However, faulty items are excluded from this policy and can be returned according to our standard faulty item return procedure.
Customers outside the UK must follow the instructions below alongside our 30-day returns policy.
To help us process your return quickly and efficiently, please mark all returns as RETURNED GOODS – FAILED SALE.
This must be clearly marked on the customs information document on the outside of the packaging.
Use either:
CN22 (for packages up to 2 kg and a value of up to €425)
and/or
CN 23 (for packages between 2 kg and 20 kg and/or over the value of €425)
Failure to do so may result in the goods being refused by UK customs and returned to the sender.
We recommend you use a courier, recorded delivery or registered post to return items to cover yourself against loss or damage in transit. We cannot be held responsible for returned goods that we do not receive or have been damaged in transit.
If you have paid import duty on received goods and then return the goods to us, you may be able to claim a refund of the duties from your local Customs Authority. To do this, you will need to provide proof of duty payment and proof of export (e.g. certificate of posting) when requesting your refund.
For any additional questions regarding duties payable or refundable, please contact your local Customs Authority.
Issues with my Order
If your order contains an incorrect product, please contact our Customer Care team as soon as possible to report the issue.
Call: 01535 656 312 (option 4)
Email: sales@swallowdental.co.uk
Return the goods as per our 30-day returns policy.
If you require a replacement item, please request this when reporting the issue. An order will be placed and invoiced at full price, and the original invoice will be credited and refunded (depending on the option specified on the returns form).
In this case, Swallow Dental will not refund any postage fees.
To return goods, please complete our Returns Form.
If you receive a faulty item, please contact our Customer Care team as soon as possible.
Call: 01535 656312 (option 4)
Email: sales@swallowdental.co.uk
Return the goods using our Returns Form, in accordance with our faulty items returns policy.
If you require a replacement, please request this at the time of reporting the issue. An order will be placed and invoiced at full price, and the original invoice will be credited and/or refunded (depending on the option specified on the returns form).
To return goods please complete our Returns Form.
All goods supplied by Swallow Dental are from respected manufacturers and are covered by the normal manufacturer's warranty. If an item has failed prematurely, please follow our returns procedure, giving us details of the product and fault.
Certain products may need to be returned to the manufacturer or supplier for a warranty inspection before the outcome of the claim is decided.
Due to health and safety regulations, we cannot accept used, single-use items.
Before returning any goods, complete our Returns Form and specify the fault.
Once we receive the goods and approve the warranty claim:
- If you request a refund, this will be issued using the original payment method. Please allow up to 10 working days for the funds to clear.
- If you request a replacement, we will send one to you.
To return goods, please complete our Returns Form.