Swallow Dental FAQs

Welcome to our FAQs page. Here you will find answers to some of the most frequently asked questions regarding Swallow Dental and the service we provide.

Can’t find an answer to your question? Simply email info@swallowdental.co.uk and we'll get back to you as soon as possible.

About Us

Why is your company called Swallow Dental?

How long has Swallow Dental been in business?

Why should I shop with Swallow Dental?

What are Swallow Dental’s opening hours?

Can I follow Swallow Dental on social media?

Product Advice

I need advice before purchasing a product; can I speak to someone?

Do you have a catalogue?

Can I book a practice visit?

Placing an Order

How do I order products from Swallow Dental?

How do I view items in my online shopping basket?

I’m having issues ordering online; is there another way to order?

Can I edit my basket before checking out?

My product is downloadable; how do I access it?

How do I view my current/previous orders?

An item is out of stock; can I still place an order?

I’ve ordered the wrong product; what should I do?


How can I pay for my order?

What credit/debit cards does Swallow Dental accept?

How can I pay my Swallow Dental invoice?

Discounts & Promotions

How do I apply a discount code to my order?

Are there any Swallow Dental discount codes available?

Your Account

How do I set up an online account?

I’ve previously ordered from Swallow Dental; do I automatically have an online account?

I’ve forgotten my password; can I still access my online account?

How do I change my password?

How do I edit my account information?

How do I change my personal information?

How do I leave a product review?


How long will I have to wait for my order?

Does Swallow Dental offer a premium delivery service?

I require an item urgently; does Swallow Dental provide a fast-track service?

How are postage costs calculated?

What if my item is not in stock?

My delivery is coming in multiple parts; will I have to pay for multiple deliveries?

Can I request a timed delivery?


Can I return items to Swallow Dental?

Who pays the postage on returned items?

I’ve been sent the wrong item; do I have to pay return postage?

Can I return personalised products?

My order was damaged in transit; can I return it?

I’ve received my item but it’s faulty; can I return it?

How quickly will Swallow Dental process my return?

I’ve returned an item; can I track its progress?

I have an item to return; can I print a returns form?

I need a replacement item, but Swallow Dental is out of stock; what should I do?

I need to return an item from outside the UK; what should I do?

I’m returning an item on which duty has been paid; will this money be refunded?