FAQs

 

We've tried to answer a few of your Frequently Asked Questions here. If you have any others, don't be shy - just send an email to info@swallowdental.co.uk and we'll get back to you.

 

Why the name Swallow Dental?

Ha! We get asked this so many times. Well, we wanted a memorable name, and it seems to have worked. It certainly always gets a reaction...

 

What makes Swallow Dental so great?

We really care. We care about getting your products to you on time. We care about always providing you with great products. We care about always providing great customer service. 

 

How long will I have to wait for my order?

Once you have placed your order, we'll process it within1 working day, we aim for same day for orders placed before 2pm. If you choose next day service, your goods will be delivered the day after packing. If you choose Standard Delivery then the vast majority of deliveries are made the next day, but on the odd occasion they may take up to 10 days. We can get products out super fast, but unfortunately we can’t solve all the problems of the postal service.

 

What if my item is not in stock?

We will notify you immediately (within working hours) if any item is out of stock with an expected delivery date. You will be given the option of either waiting for the full order or having the order despatched in part. 

 

How do I get more information on products?

Give us a bell on 01535 656312 or send us an email, we are always happy to help.

 

Do you have a printed catalogue?

We are very proud of "The Big White Book" and would love to send you a copy. Just call on 01535 656312 or send us an email and we will get it straight out.

 

I am already a Swallow customer, do I automatically have an online account?

I'm afraid accounts are not automatically set up online. However, it is really easy to set up your account. If you have any questions, just call on 01535 656312 and we will talk you through. 

 

How do I set up an online account?

Simply visit Sign Up and follow the step-by-step instructions. If you have any questions, just call and we will talk you through. 

 

Can I speak to somebody regarding my order or for product advise?

Of course! We are always happy to help, just give us a call on 01535 656312 during normal office hours.

 

How do I return a product?

Simply follow our Returns Policy.

 

Can I print a returns form?

You can, here it is.

 

Can I print a returns label?

Certainly, open it up here.